Cake Pans Plus Fundraiser Information: Engraved
Home
Products
New Items
Retail Info
Fundraising Info
Testimonials
Clearance Items



Fundraiser Customer Service

Cake Pans Plus has been providing fundraisers with quality products since 1999. Our "Fundraisers for Success" program has helped both large and small benefit groups succeed with their goals.

If you don't find what you are looking for using the links below, call us toll-free at 877-426-6624 or email fundraiser@cakepansplus.com.


FAQ

Security

Is your site secure?

  • You can rest assured that your account is secure. Our Internet security system offers the best and most recent technology in the industry to protect information you provide us. Any material you furnish is used solely for your account with Cake Pans Plus.

Will you sell or share my email address with other companies?

  • We do not sell email addresses or share them with other companies.

Will you sell or share my name or telephone number with other companies?

  • We will not share or sell your name or number with other companies.
  • Your telephone number is necessary when placing your order in case any questions arise; we may try to reach you by telephone to resolve the issue.


Product

I have a great idea for a new product for Cake Pans Plus. How do I contact you?

  • Cake Pans Plus is always looking for new ideas. You can call, write or email us at fundraiser@cakepansplus.com. See contact information below for our telephone number or address.

Do you offer other designs?

  • Our variety of offered designs suits virtually everyone. Also, Cake Pans Plus is now offering a Chef Poundcake design! Contact us if you wish to have a special design, school or church logo, or other image engraved on a product. Cake Pans Plus has several options that will be just right for you. There may be an extra charge depending on the image ordered.

Samples

Do you provide samples that I can show to my group?

  • Yes! Give us a call at our toll-free number 877.426.6624 to receive one of our sample kits. Each kit contains a sampling of our products* to present at a fundraiser committee meeting or to display during your fundraiser sales period. The sample kit is your to use for a $25 refundable desposit** providing your group returns*** the kit to Cake Pans Plus upon completion of sales.

    *   Additional items available on request.
    ** Your group is responsible for return shipping charges.
    *** Your deposit will be returned via USPS upon the return of the sample kit.

Shipping

Can you ship the Cake Pans Plus product I purchased from a fundraiser directly to me?

  • Due to the high volume of orders, we ship the total fundraiser order to the fundraiser location. If you wish to buy directly from us, we can ship that purchase to any address in the continental United States. See our Retail Info page for easy ordering.

Can I pick up my fundraiser order?

  • Yes, your order can be picked up at our site in River Falls, Wisconsin. Call us for driving directions. Write pick-up in the shipping cost area on your order summary form so your group will not be charged for shipping. Sales tax will be applied to all orders being picked up at our site unless a tax exemption certificate has been provided from your group.

Payment

How do I send payment?

  • Please send a check, money order or credit card information with your order. We will send you an order acknowledgement card within a few days of receiving your order.

Order Forms

How do I get more order forms?

  • Call or email us and we will send more order forms immediately. You can also download order forms and the order summary form from the Fundraiser Info page.

How many tri-fold order forms can my group have?

  • As many as needed. We only ask that you send back any unused order forms after your fundraiser is complete.


Contact us

Cake Pans Plus is a great place for all fundraiser groups. Our personalized products sell themselves. If you or someone you know is interested in fundraising, call us or click on the fundraiser info button for more information.

Mailing Address: Cake Pans Plus
705 St. Croix Street
River Falls, WI 54022

Telephone: 877-426-6624

Fax Number: 715-426-6736

Email: fundraiser@cakepansplus.com

At Cake Pans Plus we love to hear from customers! If you have a great story about how our "Fundraisers for Success" program helped your cause, we would love to share it with others. Simply write, call, or email us.

Your name and email address are both optional, but we will need your email address if you would like a personal response. If you share a story, we may contact you for permission to use it on our website.


Hours

  • We are open 8 to 5, Monday through Friday.

Fundraiser Shipping Information

  • At Cake Pans Plus, our goal is to deliver your fundraiser the most efficient way possible. Your order will ship within 2 to 3 weeks of receipt of order. See order deadlines for more information. We can ship to virtually any address in the continental United States. Our shipping department will determine the best mode of delivery for your address utilizing UPS, USPS or Speedee Delivery. For fundraiser orders to be delivered to Alaska, Hawaii or U.S. Territories, call Cake Pans Plus at 877-426-6624 for additional shipping charges. We will ship to only one address per order.

  • Standard Fundraiser Shipping Charges: $1.00 per item (For qualifying fundraisers reaching the 30 item minimum ordering quantity).*

    *If fundraisers do not meet the minimum order requirement or have single reorders, pricing on shipping for those items will be at the standard retail shipping level of $7.00 for the first item and $2.00 for each additional item.

  • Your order can be picked up in River Falls Wisconsin. Call us for driving directions. Write pick-up in the shipping cost area on your order summary form so your group will not be charged for shipping.

  • School Orders: Orders are typically packed with all cake pans together, all mugs together, etc., so orders will need to be sorted upon delivery. Lighten the load for volunteers by letting us do the sorting by classroom! For school fundraiser orders we will batch the orders together by classroom by clearly marking the outside of the boxes with each teacher's name. In order to help us make this happen, simply follow the steps below before submitting your order.
    • Send the order forms clipped together by classroom.
    • Clearly label each order form with the teacher's name.

Order Deadlines

  • Our products sell well anytime of the year. We have found the best selling times are for Mother's Day and the Christmas Holiday Season. Orders can be submitted anytime during the year* and will be processed according to date received. Due to the high volume of orders preceding those holidays, submitting your orders as early as possible will aid in expediting.

    *Fundraiser Orders must be received by Cake Pans Plus at least three weeks prior to the holiday or expected delivery date to ensure on-time delivery.

  • If you have sold at least 30 items, you may send in your order anytime. Your group will qualify for the Standard Fundraiser Shipping Charge of $1.00 per item and it gives your customers a chance to "show off" their items to family and friends. It's a great way to increase sales!


Sales Tax

  • Wisconsin based fundraisers or any orders being picked up at our facility are subject to a 5.5% sales tax unless a copy of the group's tax exemption certificate has been provided. If you have any questions, please call or email us.

Warranty Information

  • Cake Pans Plus warrants its products to be free of defects in material and workmanship under normal conditions. This warranty does not cover damage due to improper usage, cleaning, maintenance or normal wear. This warranty is valid only in the United States. At Cake Pans Plus we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. If you are less than 100% satisfied with any item of our kitchenware, you may return it for repair, replacement or refund, at our discretion.

  • Please see the care instructions below if you have any questions.


Care and Handling of your Cake Pans Plus Personalized Item

We recommend that all Cake Pans Plus products, with the exception of the mugs, be hand-washed and towel dried. Dishwasher use is not recommended.

All Aluminum Pan Products

Select, Premium and Doughmaker Pans

  • Before using, wash all items by hand in warm soapy water.
  • The aluminum pan bottoms are best used for baking purposes only; i.e. cakes, bars, etc.
  • Aerosol non-stick sprays may cause a sticky buildup; a solid shortening usually works best.
  • Not suitable for high-acid foods or food storage. We cannot be responsible for damage incurred by the use of acidic foods.
  • Not recommended for water bath recipes.
  • Wash promptly with hot, soapy water for easy clean-up and dry before storing.
  • Extra care should be taken in the selection of utensils used when cutting and serving items to avoid scratches although scratches will not affect performance.

All Aluminum Pan Product Lids

Select, Premium and Doughmaker Lids

  • Before using, wash all items by hand in warm soapy water.
  • Lids are for decorative purposes only and are not oven or dishwasher safe.
  • Wash promptly with hot, soapy water for easy clean-up and dry before storing.

Simmer Pot

  • Before using, wash all items by hand in warm soapy water.
  • Primarily recommended for stovetop use; they are oven-safe up to 325 degrees. The inside of the simmer pot has a special non-stick coating so extra care should be taken in the selection of utensils used when stirring or serving items from the simmer pot. We recommend our Cake Pans Plus personalized spoon or ladle. The simmer pots are best used for beans, soups, sauces, side dishes, vegetables, etc.

Mugs

  • Before using, wash all items by hand in warm soapy water.
  • The personalized mug is safe for light microwave use. We recommend that the mugs be placed on the top shelf in the dishwasher.

Travel Mugs and Travel Tumblers

  • Hand wash only, Dishwasher may damage.
  • Do not use bleach or cleansers containing chlorine to clean.
  • These products are designed to keep hot liquids hot and cold liquids cold for an extended length of time.
  • Hot liquids can burn or scald user. Do not over fill. When filled wtih hot liquids, keep out of reach of children.
  • This product may include either a press-in or screw-on lid. When securing the lid, please be careful as liquid may escape from the drink hole. Always check to make sure the lid is securely attached before drinking.

3-Piece Utensil Sets

  • Before using, wash all items by hand in warm soapy water.
  • The black nylon necks of the utensils are meant to have a little spring to them, so caution should be used with heavier food products.

Wooden Brownie and Cake Knives, and pie servers

  • Before using, wash all items by hand in warm soapy water.
  • Do not place the knives in the dishwasher or let them soak in water to ensure the longevity of these wooden utensils.

Cooling Rack and Mug Caddy

  • Before using, wash all items by hand in warm soapy water.
  • To ensure the longevity of these wooden products, special care should be used such as not placing them in a dishwasher or letting them soak in water.
© 2008 Cake Pans Plus, Inc. All Rights Reserved Cake Pans Plus: Engraved and Personalized Kitchen Accessories