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Retail Customer ServiceCake Pans Plus has been providing quality products since 1999. Our unique products make great gifts for everyone on your list anytime of the year!
If you don't find what you are looking for using the links below, call us toll-free at 877-426-6624 or email info@cakepansplus.com.
Security
Is your site secure?
- You can rest assured that your account is secure. Our Internet security system offers the best and most recent technology in the industry to protect information you provide us. Any material you furnish is used solely for your account with Cake Pans Plus.
Will you sell or share my email address with other companies?
- We do not sell email addresses or share them with other companies.
- After you place an order on our site, you will receive one email from us acknowledging your order and assigning your order an order number. Please refer to this number if you have any questions concerning your order. To contact us please see the contact us information below.
Will you sell or share my name or telephone number with other companies?
- We will not share or sell your name or phone number with other companies.
- Your telephone number is necessary when ordering in case any questions arise; we may try to reach you by telephone to resolve the issue.
Product
I have a great idea for a new product for Cake Pans Plus. How do I contact you?
- Cake Pans Plus is always looking for new ideas. You can call, write or email us at info@cakepansplus.com. See contact information below.
Do you offer other designs?
- Our variety of offered designs suits virtually everyone. Also, Cake Pans Plus is now offering a Chef Poundcake design! Contact us if you wish to have a special design, school or church logo, or other image engraved on a product. Cake Pans Plus has several options that will be just right for you. There may be an extra charge depending on the image ordered.
OrderingWhat happens after I place an order online?
- After you complete the checkout process, a "Thank you" page will appear. We will email you an order confirmation, which assigns you an order reference number that confirms that your order has been placed successfully.
What if I do not receive an order confirmation via email?
- Contact us via phone or email. We can check your order to see if there were problems in processing.
Can I mail in my order?
- You can mail in your order with a check, money order or credit card information. You can download a retail order form from the Retail Info page or call us to mail you an order form.
Shipping
Can I pick up my order?
- Yes, your order can be picked up in River Falls Wisconsin at our site if the order has been placed by phone or mail. We currently do not offer this option for online orders. Write pick-up in the shipping cost area on your order form or be sure to state that you will be picking up your order so shipping will not be charged. Sales tax will be applied to all orders being picked up at our facility regardless of residency status.
I am buying an item as a gift. Can you ship directly to that person?
- Yes! We will ship to one address per order.
Payment
Can I pay by check?
- Yes! You can download an order form from the Retail Info page and send it along with your check to us.
Mailing Address: Cake Pans Plus
705 St. Croix Street
River Falls, WI 54022Telephone: 877-426-6624
Fax Number: 715-426-6736
Email: info@cakepansplus.com
At Cake Pans Plus we love to hear from customers! If you have a new product idea or want to relay a story about one of our products, we invite you share it with us.
Your name and email address are both optional, but we will need your email address if you would like a personal response. If you share a story, we may contact you for permission to use it on our website.
- We are open 8 to 5, Monday through Friday.
- Applicable to all Wisconsin residents and orders being picked up at our facility in River Falls, Wisconsin at 5.5%.
- At Cake Pans Plus, our goal is to deliver your purchase the most efficient way possible. We can ship to virtually any address in the continental United States. For delivery to Alaska, Hawaii, or U.S. Territories, please place your order by calling Cake Pans Plus at 877-426-6624. We will ship to only one address per order.
- Standard Retail Shipping: $7.00 for the first item and $2.00 for each additional item. Your order will ship within 7 to 10 business days from receipt of order. Our shipping department will determine the best mode of delivery for your address utilizing UPS, USPS or Speedee Delivery.
- Fast Forward Delivery: This service includes in-plant rush and delivery to you within 5 to 7 business days from receipt of order for a $15.00 additional charge (plus standard shipping charges). Fast Forward Delivery is only available for orders of one to three items.
- Cake Pans Plus warrants its products to be free of defects in material and workmanship under normal conditions. This warranty does not cover damage due to improper usage, cleaning, maintenance or normal wear. This warranty is valid only in the United States. At Cake Pans Plus we stand behind the quality of our products and will make things right if you are not satisfied with your purchase. If you are less than 100% satisfied with any item of our kitchenware, you may return it for repair, replacement or refund, at our discretion.
- Please see the care instructions below if you have any questions.
Care and Handling of your Cake Pans Plus Personalized ItemWe recommend that all Cake Pans Plus products, with the exception of the mugs, be hand-washed and towel dried.
All Aluminum Pan Products
Select, Premium and Doughmaker Pans
- The aluminum pan bottoms are best used for baking purposes only; i.e. cakes, bars, etc.
- Aerosol non-stick sprays may cause a sticky buildup; a solid shortening usually works best.
- Not suitable for high-acid foods or food storage. We cannot be responsible for damage incurred by the use of acidic foods.
- Not recommended for water bath recipes.
- Wash promptly with hot, soapy water for easy clean-up and dry before storing.
- Extra care should be taken in the selection of utensils used when cutting and serving items to avoid scratches although scratches will not affect performance.
All Aluminum Pan Product Lids
Select, Premium and Doughmaker Lids
- Lids are for decorative purposes only and are not oven or dishwasher safe.
- Wash promptly with hot, soapy water for easy clean-up and dry before storing.
Simmer Pot
- Primarily recommended for stovetop use; they are oven-safe up to 325 degrees. The inside of the simmer pot has a special non-stick coating so extra care should be taken in the selection of utensils used when stirring or serving items from the simmer pot. We recommend our Cake Pans Plus personalized spoon or ladle. The simmer pots are best used for beans, soups, sauces, side dishes, vegetables, etc.
Mugs
- The personalized mug is safe for light microwave use. We recommend that the mugs be placed on the top shelf in the dishwasher.
Travel Mugs and Travel Tumblers
- Hand wash only, Dishwasher may damage.
- Do not use bleach or cleansers containing chlorine to clean.
- These products are designed to keep hot liquids hot and cold liquids cold for an extended length of time.
- Hot liquids can burn or scald user. Do not over fill. When filled wtih hot liquids, keep out of reach of children.
- This product may include either a press-in or screw-on lid. When securing the lid, please be careful as liquid may escape from the drink hole. Always check to make sure the lid is securely attached before drinking.
3-Piece Utensil Sets
- The black nylon necks of the utensils are meant to have a little spring to them, so caution should be used with heavier food products.
Wooden Brownie and Cake Knives, and Pie Servers
- Do not place the knives in the dishwasher or let them soak in water to ensure the longevity of these wooden utensils.
Cooling Rack and Mug Caddy
- To ensure the longevity of these wooden products, special care should be used such as not placing them in a dishwasher or letting them soak in water.
